Privacy Policy
LAST UPDATED: FEBRUARY 2026
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This Privacy Policy governs how DR MANESH ND (“DR MANESH ND,” “us,” “we,” or “our”) collects, uses, discloses and otherwise manages your personal information and personal health information (“PHI,” together “personal information”).
It applies to: (1) the DR MANESH ND website located at https://www.drmanesh.ca (the “Website”), and (2) the third-party online patient portal and app we use, as described on the Website (collectively, the “Platform”).
THE PLATFORM WILL COLLECT AND TRANSMIT PERSONAL INFORMATION ABOUT YOU.
BY USING THE PLATFORM, YOU AGREE THAT WE MAY COLLECT, USE AND DISCLOSE YOUR PERSONAL INFORMATION AS DESCRIBED IN THIS PRIVACY POLICY.
IF YOU DO NOT AGREE, PLEASE DO NOT USE THE PLATFORM.
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Who May Use the Website
The Website and Platform are intended for Canadian users only. Users in other jurisdictions should refrain from submitting personal information.
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Parental / Guardian Consent for Minors
Accounts for patients under 18 may be created only by a parent or legal guardian, who must provide consent and will control access until the patient reaches the age of majority.
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Visiting the Website
You can browse the Website without identifying yourself; however, our servers automatically log technical details (e.g., IP address, browser, operating system) and aggregated interaction data. We use this information to secure and improve the Website.
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Limits on Collection
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We collect only the personal information required to deliver care, facilitate that care, communicate with you and meet legal obligations. We do not collect additional information or use it for unrelated purposes without your explicit consent, except where required by law.
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Call Recording
Incoming and outgoing phone calls to and from DR MANESH ND may be recorded for administrative purposes, training and quality assurance.
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1. What we collect
We collect what is neccesary
[Insert Table]
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2. How we use your information
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Deliver naturopathic care (virtual & in-person)
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Verify identity, book appointments, send reminders, process payments
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Order labs and share results within your circle of care
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Coordinate with external providers (family doctor, labs, pharmacies)
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Perform quality assurance and create de-identified analytics to improve services
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Comply with legal and regulatory obligations
No fully automated decisions are made about your care without human review.
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3. Sharing & disclosure
We do not sell your personal information. We share it only:
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Circle of Care — Your ND and authorized staff involved in your treatment.
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Service-Providers & Sub-processors — e.g., electronic medical records, cloud hosting, payment processors, telehealth video, email/SMS gateways.
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Legal & Regulatory — Courts, law-enforcement or colleges where required by law.
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Business Transfers — In a merger or re-organization we will require the successor to honour this Policy.
Cross-border storage. Some vendors store data on servers in the United States or other jurisdictions; your PHI may therefore be subject to foreign laws and lawful-access requests.
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4. Cookies & analytics
The Website and Platform use cookies, pixel tags and similar technologies for security, session management and traffic analytics. You can refuse or delete cookies at any time via your browser settings.
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5. Access, correction & deletion
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Access: Request a copy of the personal information we hold about you. Please contact us via email for instructions.
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Correction: Request corrections to inaccurate or incomplete information.
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Deletion / withdrawal of consent: Request deletion of information not required by law.
Limitation on deletion. We may be required to retain certain information for legal or regulatory reasons. Deleted data is removed from active systems but may remain in backups or archives. Once shared with third parties we cannot compel their deletion. We may retain and use de-identified information without restriction.
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6. Retention
TABLE
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Third-Party Links
The Platform may contain links to websites or services we do not own or operate. These third parties have their own privacy statements, and we are not responsible for their practices.
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Contact Us
If you have any questions about our handling of personal information, please reach out through our email, info@drmanesh.ca
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Policy changes
This Policy may be updated periodically to reflect changes in our practices. The revision date appears at the top.